Refund policy
Return & Refund Policy
Overview
This Return & Refund Policy applies to all purchases made through AuraModa Co, subject to applicable consumer protection laws.
We offer a 30-day return period from the date you receive your order. After this period, we are unable to offer a refund or exchange.
A receipt or proof of purchase is required.
Return shipping costs are the responsibility of the customer, unless otherwise required by law.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return:
-
Health and beauty products if the seal has been broken or the item has been used.
Return Conditions
To be eligible for a return, items must meet the following conditions:
-
Items must be returned complete and in original condition, where reasonably possible.
-
Items may only be handled to the extent necessary to inspect their nature and functionality.
-
Excessive use, damage, or missing parts may result in a partial refund due to loss of value.
-
Hygiene-sensitive products must be returned unused and clean.
-
Returns that do not meet these conditions may be refused.
Refunds
Once your return has been received and inspected:
-
Refunds are processed within 14 days of receipt.
-
Original shipping costs are non-refundable, unless the item is defective or incorrect.
-
Refunds will be issued using the original payment method, unless otherwise agreed.
-
No additional processing fees will be charged.
Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery with photo evidence.
Where required by applicable law, return shipping costs will be covered.
Order Cancellation
Orders are processed automatically and cannot be canceled once processing has begun.
If your order has already shipped, it may be returned after delivery in accordance with this policy.
Shipments in Transit
Orders may be shipped internationally and may experience longer delivery times.
If an order is already in transit, cancellation is not possible. Returns may be initiated after delivery.
How to Return an Item
To request a return, contact us at:
Please include:
-
Order number
-
Full name
-
Address
-
Photo evidence if the item is damaged or defective
You will receive return instructions and the correct return address.
Do not send returns to the sender’s address.
Contact
For questions regarding this Return & Refund Policy, contact: